Customer Survey • Beatrice Sand & Gravel

Name*

First Last

Company*

Project/Job #

This field is hidden when viewing the form

Customer Email

This field is hidden when viewing the form

NEBCO Name

First Last

This field is hidden when viewing the form

NEBCO Email

This field is hidden when viewing the form

NEBCO Company

This field is hidden when viewing the form

NEBCO Location

About Your Business

What best describes your business?*

Concrete / Asphalt

Excavation / Site Work

General Contractor

Landscaping

Manufacturing / Grinding

Municipality

Other:

Other*

How often do you purchase aggregates?*

Weekly

Monthly

A few times per year

Product Quality & Consistency

How satisfied are you with the quality of our materials?*

Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very satisfied

The material from load to load is consistent.*

Strongly disagree	Disagree	Neutral	Agree	Strongly agree

Have you experienced issues with sizing, cleanliness, or contamination?*

Yes

Please describe*

Pick Up & Delivery Experience

How did you receive your materials?*

I picked them up

They were delivered

How satisfied are you with wait times for loading?*

Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very satisfied

The scale and loading process was efficient.*

Strongly disagree	Disagree	Neutral	Agree	Strongly agree

The yard layout and signage was clear and easy to follow.*

Strongly disagree	Disagree	Neutral	Agree	Strongly agree

How would you rate safety during the pickup process?*

Poor	Fair	Neutral	Good	Excellent

How satisfied were you with the delivery process?*

Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very satisfied

The delivery drive was friendly and helpful.*

Strongly disagree	Disagree	Neutral	Agree	Strongly agree

How would you rate safety during the delivery process?*

Poor	Fair	Neutral	Good	Excellent

Staff & Communication

How satisfied are you with our scale house and loader operators?*

Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very satisfied

Are issues or questions handled promptly?*

No	Sometimes	Yes

Availability & Pricing

The materials you need are available when you need them.*

Strongly disagree	Disagree	Neutral	Agree	Strongly agree

Our pricing is competitive with other suppliers.*

Strongly disagree	Disagree	Neutral	Agree	Strongly agree

Overall, how satisfied are you with the value received relative to the price paid?*

Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very satisfied

Overall Satisfaction

Overall, how satisfied are you with doing business with us?*

Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very satisfied

How likely are you to continue purchasing from us?*

Very Unlikely	Unlikely	Neutral	Likely	Very likely

How likely are you to recommend us to another contractor?*

0 (Not likely)	1	2	3	4	5	6	7	8	9	10 (Extremely likely)

Invoicing & Payments

Your invoice was received in a timely manner.*

Strongly disagree	Disagree	Neutral	Agree	Strongly agree

Your invoice was accurate.*

Strongly disagree	Disagree	Neutral	Agree	Strongly agree

Have you had any issues with making payments or checking on your account?*

Yes	Sometimes	No

Other Feedback

What can we could do to improve your experience?

Are there any products or services you wish we offered?